Refund and Cancellation

  • REFUND POLICY

Refund will be initiated after we receive the item at our warehouse and it passes quality check. Refund time depends on the mode of the refund

  • NEFT – Time taken for the product to reach us plus 3 to 5 business days
  • Online Refund – Time taken for the product to reach us plus 7 to 10 days
  • “PhonePe wallet” – Time taken for the product to reach us plus 1 day

Note: For any other requests or queries regarding this, kindly write to us at customercare@twachstore.com

  • CANCELLATION POLICY

You can cancel an order until it has not been packed in our Warehouse on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking you will receive refund into the source account within 7-10 days from the time of order cancellation.